1. Overview
This Shipping Policy outlines the general process for arranging dispatch and delivery of products purchased from or supplied by Kiko Keramik. Specific arrangements may vary depending on the product, order size and delivery destination.
2. Order Confirmation
Shipping arrangements are discussed and confirmed after the relevant order details have been finalised. Customers should ensure that product selections, quantities, delivery address and contact details are accurate before dispatch arrangements are confirmed.
3. Processing and Dispatch
Processing and dispatch timelines may depend on product availability, order quantity, packaging requirements and destination.
Any estimated dispatch or delivery timeline will be communicated during the order confirmation process. Timelines should be treated as estimates unless expressly confirmed otherwise.
4. Delivery Arrangements
Delivery arrangements, transportation methods and applicable charges will be communicated and confirmed with the customer before dispatch. Delivery availability may vary depending on the destination and logistics arrangements.
5. Receiving Your Shipment
When receiving a shipment, we recommend that customers:
- Check the number of packages received against the delivery documentation.
- Inspect the external packaging for visible signs of damage.
- Report visible damage, shortages or discrepancies as soon as reasonably possible.
- Keep relevant packaging and delivery documentation until any reported issue has been reviewed.
6. Damaged or Missing Items
If products arrive damaged, incomplete or different from the confirmed order, please contact us promptly.
Include your order or invoice reference, a description of the issue and clear photographs of the affected products and packaging, where possible. We will review the information and communicate the next steps.
7. Delivery Delays
Delivery may be affected by transportation conditions, weather, local restrictions, operational disruptions or other circumstances beyond our reasonable control. We will endeavour to communicate relevant updates when information is available.
8. Contact Us
For shipping-related questions or delivery assistance, contact us at info@kikokeramik.com.